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SHIPPING AND RETURNS


*COVID-19 update / Due to the situation at hand, we are experiencing shipping delays. We are closely monitoring government guidelines to ensure we can dispatch your package as soon as possible in a safe and hygienic manner. 

 

Shipping Rates

When an order is sent, you will receive an e-mail containing the estimated delivery for your package. If available, we would send you a tracking number and link to our courier company with your shipping confirmation email so you can track your order.

  • ORDERS WITHIN INDIA: 
    • ₹500 and above - FREE SHIPPING
    • Below ₹500 - ₹80 FLAT FEE
  • INTERNATIONAL ORDERS OUTSIDE INDIA:
    • $100 and above - FREE SHIPPING
    • Below $100 - $34 FLAT FEE

 

Delivery Times

Delivery Time for your order starts from the date of Order Confirmation.

WITHIN INDIA: 1-3 working days
REST OF THE WORLD: 2-5 working days

Please note, that the COVID-19 situation might cause small delays

 

Returns & Exchanges  

We offer returns and exchanges within 14 days from the date of delivery. Here’s how you can process your exchange or return.

  • For an exchange or return you must notify Biskit within 14 days of receipt of the product.
  • To notify Biskit, write to us at info@biskit.in with your return or exchange request. Please include your order details (Order number/ order confirmation email) and details of the piece you would like to return or exchange and your reason for doing so.
  • We will write back to you with a return authorization and further details on how to process your return or exchange. 
  • Please pack all pieces with all tags intact, in their original packing. If the original tags have been removed or tampered with, we won’t be able to process your return.
  • Once we have received the item, we will check it to make sure it is in good condition and eligible for returns. Thereafter, we will credit your account within 10 to 14 working days the amount paid for the piece. 
  • In case of an exchange, we will ship the requested item as soon as we receive the original order. 
  • Within India, we will refund the full amount paid for Returns. 
  • For International Orders:
    • Returns - we will not be able to refund Shipping Charges or import duties, customs fees or local taxes paid by you.
    • Exchanges - we will refund the Shipping Charges